Publication Type: Book

The Ministry of Consumer Affairs, Food, and Public Distribution, Government of India has facilitated the cost-efficient and time-saving platform for the resolution of consumer disputes in the form of Mediation. To create awareness about ‘Mediation’ as an effective tool to resolve consumer disputes and an attempt the same has been made by Chair on Consumer Law and Practice, NLSIU Bangalore through this handbook. This Handbook contains useful information about the concept and process of Mediation in resolving Consumer Disputes. This handbook will be very useful to Consumers, Mediators, Professionals, academicians, voluntary consumer associations, consumer rights activists, and various other stakeholders to educate and empower the consumers.

This book includes a summary of Landmark Judgements of Consumer Protection Laws passed during the year of 2008-2020. These Cases are basically filed under the Consumer Protection Act 1986. This book provides an overview of major sectors under the old Act will have its recourse in deciding the matters under the Consumer Protection Act, 2019.

The Chair on Consumer Law and Practice at the National Law School of India University is proud to present the updated edition of Misleading Advertisements and Unfair Trade Practices in India: A Critical Case Analysis, in 2016. This book seeks to perform its bit by educating the readers about the up and coming trends and approaches to misleading advertisements. This book has been updated significantly, to keep abreast with the most recent developments surrounding the topic at hand. Judicial decisions delivered by the Supreme Court till as late as 2016 have been included. In addition to the 29 legislations already covered in the pioneer edition, the object and summary of legislations where the provisions dealing with misleading advertisements and unfair trade practices feature, have been added, such as the Indian Contract Act, 1872, Sale of Goods Act, 1930, Indian Copyright Act, 1957, Companies Act, 2013, Information Technology Act, 2000, Indian Penal Code 1860, etc. A commentary on the Consumer Protection Bill 2015 also appears in this book, so are a new bunch of specific regulatory authorities dealing with the topic covered, added. These include the Council for Fair Business Practices (CFBP), Consumer Code of Association of Indian Engineering Industry (AIEI), Advertising Code for Cable Operators, etc.