Consumer Guides

How do you exercise your rights as a consumer? This comprehensive database brings together resources to help you navigate through consumer complaints that may arise across a wide range of sectors. Read about the laws and regulations that apply to each sector, access relevant case materials and landmark judgements, and understand what kind of legal recourse you may have to address your complaints as a consumer.

More details on these consumer guides will be updated shortly.


Navigate the complexities of the aviation industry – from passenger complaints and complaint resolution systems to regulatory bodies and important Acts. This guide takes you through the grounds for complaint, redressal mechanisms, and landmark judgments in the airline sector.


The dynamic landscape of the Indian automobile sector, which makes a substantial contribution to the nation’s GDP, entails a diverse range of consumer grievances including faulty vehicles, misleading claims, etc. This guide provides a roadmap to complaint resolution as well as essential regulatory insights.


This comprehensive guide looks into India’s multifaceted banking sector, encompassing diverse banking operations, customer grievances, redressal mechanisms, regulatory bodies, key legislations, landmark judgments, and valuable resources.

Bureau of Indian Standards

The Bureau of Indian Standards (BIS) is an Indian National Standard Body supported by the Ministry of Consumer Affairs, Food and Public Distribution, GoI. It has provided various benefits to the national economy through standardization, testing, certification, and more.

Courier Services

This guide covers various consumer related issues in postal and courier services be it late or incorrect delivery, delay, or non-receipt of money orders/registered letters/speed posts, etc,. It also lists out the measures of grievance redressal that are currently in place for Indian consumers.

Drugs and Cosmetics

This section on the pharmaceutical and cosmetic sector in India highlights the grounds for filing complaints related to drugs and cosmetics, lists out complaint redressal mechanisms, key regulatory bodies, and information on relevant legislations and notable legal judgments to protect consumer rights and safety.


The dynamic world of Indian e-commerce has transformed consumer preferences. This guide provides an overview of this sector covering consumer protection, common grievances, and complaint resolution methods, backed by a repository of laws, regulatory bodies, and pivotal legal judgments.


This guide largely looks at addressing common consumer complaints like power interruptions, voltage variations, billing disputes, etc, through mechanisms such as State Electricity Regulatory Commissions, Consumer Grievance Redressal Forums, Appellate Tribunals for Electricity, or the Central Consumer Protection Authority.

Food Safety

Explore consumer protection in food safety, including the role of the Food Safety and Standards Authority of India (FSSAI), complaint redressal mechanisms, legal avenues, and key resources in ensuring safe and quality food for all.


This section covers, diverse insurance types, reasons for consumer grievances, the multi-step complaint resolution process, and essential consumer resources, all governed by the Insurance Regulatory and Development Authority of India (IRDAI).

Legal Metrology

This section provides an overview on complaint resolution in India through an extensive exploration of laws, regulations, redressal avenues, and essential resources, empowering consumers and legal enthusiasts with a comprehensive understanding of these vital aspects.

Medical Negligence

This section explores the landscape of medical negligence in India, delving deep into ethical regulations, pivotal legal judgments, the grounds for complaints, and a wealth of other valuable resources, presented comprehensively.

Petroleum, PNG & LPG

India’s petroleum sector contributes significantly to the nation’s GDP. This section takes you through the varied grievances that users encounter with LPG and PNG providers. It also highlights the channels for redressal, including direct contact with service providers, emergency helplines, online portals, and the legal recourse available to consumers, along with essential regulatory and legislative insights.

Real Estate

The real estate sector in India is dynamic and ever-evolving. This section covers property acquisition, customer protection, common grounds for complaints, and a comprehensive complaint resolution system, all overseen by the Real Estate Regulatory Authority (RERA) and other consumer protection mechanisms.


Telecommunications sector in India, is overseen by the Telecom Regulatory Authority of India (TRAI). Here, you will have a ready reference of the common grounds for consumer complaints, and the comprehensive system for addressing these issues, along with valuable resources for consumers.