The Ministry of Consumer Affairs, Food, and Public Distribution, Government of India has facilitated the cost-efficient and time-saving platform for the resolution of consumer disputes in the form of Mediation. To create awareness about ‘Mediation’ as an effective tool to resolve consumer disputes and an attempt the same has been made by Chair on Consumer Law and Practice, NLSIU Bangalore through this handbook. This Handbook contains useful information about the concept and process of Mediation in resolving Consumer Disputes. This handbook will be very useful to Consumers, Mediators, Professionals, academicians, voluntary consumer associations, consumer rights activists, and various other stakeholders to educate and empower the consumers.
Consumer Handbook on Mediation: (FAQ), 2021
