About the Chair
The Chair on Consumer Law and Practice Chair (CLAP) was established in August 2008 at the National Law School of India University (NLSIU), Bengaluru, by the Ministry of Consumer Affairs, Food & Public Distribution Department of Consumer Affairs, Government of India, New Delhi, to promote research, teaching and training in Consumer Law and Practice.
Consumer Guides
How do you exercise your rights as a consumer? This comprehensive database brings together resources to help you navigate through consumer complaints that may arise across a wide range of sectors. Read about the laws and regulations that apply to each sector, access relevant case materials and landmark judgements, and understand what kind of legal recourse you may have to address your complaints as a consumer.
Airlines
Navigate the complexities of the aviation industry – from passenger complaints and complaint resolution systems to regulatory bodies and important Acts. This guide takes you through the grounds for complaint, redressal mechanisms, and landmark judgments in the airline sector.
Automobiles
The dynamic landscape of the Indian automobile sector, which makes a substantial contribution to the nation’s GDP, entails a diverse range of consumer grievances including faulty vehicles, misleading claims, etc. This guide provides a roadmap to complaint resolution as well as essential regulatory insights.
Banking
This comprehensive guide looks into India’s multifaceted banking sector, encompassing diverse banking operations, customer grievances, redressal mechanisms, regulatory bodies, key legislations, landmark judgments, and valuable resources.
Bureau of Indian Standards
The Bureau of Indian Standards (BIS) is an Indian National Standard Body supported by the Ministry of Consumer Affairs, Food and Public Distribution, GoI. It has provided various benefits to the national economy through standardization, testing, certification, and more.